recrutements


PauvreVie Membre 1 message
Baby Forumeur‚
Posté(e)

<A name=OLE_LINK1>Customer Service Representative

Responsibilities

-Process travel cheque applications in a timely and comprehensive manner to ensure customer satisfaction

-Deliver Employees, Customers and Shareholder metrics as per goals

-Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times

-Adherence to quality and compliance guidelines

-Support all new initiatives in the New Accounts area

-Effective and efficient call handling

-Gather relevant information from customers as required and update it accurately to facilitate the decisioning process

Required Qualifications

ESSENTIAL

-Bachelor's Degree.

-Excellent knowledge of local culture, business rules/etiquette, economy.

-Analytical mind & attention to detail

-High level of Customer sensitivity, commitment & service orientation

-Ability to take independent decision & meet stringent deadlines

-Good interpersonal skills

-Excellent oral/written communications skills

-Flexible to work in any shift and handling calls

-Native speakerGerman, French and Spanish

PREFERRED

-Major in economy, marketing, trading

-Ideally customer service background with sales experience

-Previous experience of business to business sales.

-Previous experience in dealing with difficult customers or being in a customer facing environment.

Work Location Country: Shanghai, China

Classification: Full-Time ¿ work shifts

Salaire: Between 13k-15k Yuan ( about 1500E-1750E)

Duration: 1 YEAR

Diploma Required: Licence Bac+3 minimum

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Romy Wang

Consultant

Manpower

36/F, Xin Mei Union Square

No. 999, Pudong Road (S), Pudong

Shanghai, 200120

China

T : +86 21 58782618 Ext. 6681

D : +86 21 38606681

F : +86 21 58782661

Romy.Wang@manpower.com.cn

www.manpower.com.cn

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